What is Your Home Canberra?

Your Home Canberra is a Canberra based, non-profit, non-government incorporation. The team at Your Home Canberra are committed to providing personalised, high quality housing to people with intellectual disabilities.

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How do I access a house through Your Home Canberra?

To access a house through Your Home Canberra, you will need to complete this form or phone our Housing Manager on 6282 9422 to organise an appointment to discuss your needs and circumstances.

Where are Your Home Canberra houses located?

Your Home Canberra houses are located throughout Canberra. These houses are leased through Housing ACT. Our Housing Manager will discuss available homes and locations with you directly.

Which house will I be living in?

This will depend on your individual requirements and availability of houses/rooms at the time of your application.

Do I need to complete any paperwork?

Once a house has been found for you, there is important paperwork that will need to completed before you can move into your home.  Your Housing Manager will contact you to schedule an appointment to explain the documents and the processes involved. These documents include:

  • Tenancy Agreement
  • Rental Rebate Form
  • Property Condition Report
  • Centrepay Form
  • Bond Lodgement Form

How long am I able to live in a Your Home Canberra house?

A standard arrangement with Your Home Canberra is for a period of 12 months. After this time, your agreement will automatically roll over to the next year. As long as the conditions of your agreement with Your Home Canberra are followed, you are able to live in the house for as long as you would like to stay or until you notify Your Home Canberra that you wish to move out.

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How much rent will I pay?

Rent is calculated using a percentage of your income. This is called a rebated rent.  It is usually 25% of gross income.

You will also pay 100% of your entitlement to Commonwealth Rent Assistance (CRA). CRA is a non-taxable income supplement paid through Centrelink.

Your standard rent will be the Rebated rent + CRA.

How do I pay rent?

You are required to pay rent two weeks rent in advance, before the start date or you’re your Home Canberra rental agreement. You must then continue to pay rent on a fortnightly basis.

Rent payments must be maintained two weeks in advance always.

You may pay your rent by:

  • Centrepay – this is a free service for anyone receiving a Centrelink benefit where the rental amount is automatically deducted from your Centrelink payments and sent to Your Home Canberra directly. This process is the preferred method of payment for YHC. 
  • Direct deposit – you can transfer the rental amount from your bank account into the YHC bank account electronically. Or you can deposit the amount into YHC account at a Commonwealth Bank Branch closest to you.

Do I have to pay a bond?

Yes. Your Home Canberra requires new residents to pay a bond equivalent to four [4] weeks rebated rent, paid prior, or at the time of signing the tenancy agreement.

If you are unable to afford this, arrangements to pay the remaining amount over an agreed period can be negotiated with the Housing Manager.

What should I do if something needs to be repaired?

It will be your responsibility to notify the Housing Manager of any repairs which are required. Your Home Canberra will coordinate these repairs for you and will notify you before the maintenance contractor comes to your home.

Will there be house inspections?

Your Home Canberra aims to complete two property inspections per year.  You will be notified of the date two weeks prior to the inspection date.  We may carry out general inspections to address any specific concerns you may have or to address urgent repair matters.

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Who is responsible for garden maintenance?

As an occupant of a Your Home Canberra house, you are responsible for looking after the garden.  If you are able to maintain the garden and yards on your own, you may do so. You may also choose for YHC to manage the garden on your behalf.  In this instance, you will be required to pay a fortnightly fee to YHC.

You can speak to the NDIS regarding these payments and how these funds can be included in your NDIS plan. A statement of accounts will be sent quarterly to highlight all transactions.

Who is responsible for utilities?

As an occupant of a Your Home Canberra house, you are responsible for the utilities (gas and electricity). If you feel you are able to maintain the house utility account and bills on your own, you may do so.  If not, your YHC is able to manage utility accounts and pay bills on your behalf.  In this instance, you will be required to pay a fortnightly fee to YHC.

You can speak to the NDIS regarding these payments and how these funds can be included in your NDIS plan. A statement of accounts will be sent quarterly to highlight all transactions.

What should I do if I want to move out?

You should notify your Housing Manager 14 days before the date you would like to move out. When you leave, your house is to be left in the same condition as when you moved in – clean and tidy, with the exception of fair wear and tear.

How do I contact my Housing Manager?

  • You can call on 02 6282 9422, Monday to Friday, 9am to 5pm.
  • For after hour emergencies, phone 0434080495
  • Email contact is housing@focusact.org
  • In writing to PO BOX 135 Deakin West ACT 2600

How do I provide feedback?

Your Home Canberra is committed to ensuring all occupants of YHC homes have fair and reasonable access to its services.  If you are not happy with any of our services, standards, practices or policies, we encourage you to contact our Housing Manager. This can be done in person, over the phone or by writing (on the details above).

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